Due to the nature of our products and hygiene standards, all sales are final. However, if there’s an issue with your order, please contact us within 48 hours of delivery. We are here to help.

Our wigs come with a 30 day limited warranty. 

What’s covered?
- Manufacturing defects 
- Incorrect length, texture or color from what was ordered.

What's not covered?
- Damage caused by improper care , excessive heat styling, or chemical treatments (including dyeing or bleaching.
- Normal wear and tear (eg: shedding over time, lace wear or fading from sun exposure.)
- Unauthorized alterations or customizations done after purchase. 
- Wigs that have been worn cut or styled 

How to File a Claim:
- Contact us at Sales@esmewigs@gmail.com within 30 days of receiving your wig.

- Provide your order number, photos of the issue, and a detailed description.

-We will evaluate your claim and let you know if it qualifies for repair, exchange, or store credit.

Note: All warranty claims are subject to approval. We reserve the right to deny claims that do not meet warranty terms.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Please allow up to 2 weeks for hairline, cut, and color customizations.

Standard delivery then takes around 7 business days.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!